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Refund & Cancellation Policy

Transparency in our refund and cancellation procedures

Introduction

At Credofina Fintech Private Limited, we prioritize transparency and customer trust. This Refund & Cancellation Policy outlines the rules and conditions for refunds, payment cancellations, and related financial procedures for all our loan products and financial services.

No Refund Policy on Loans

Credofina is a loan service provider. Once a loan is processed, approved, and disbursed, no refunds or cancellations can be made for:

  • Loan processing fees
  • Verification or administrative charges
  • Convenience or platform fees
  • Any service charges already utilized during processing

Processing Fee & Charges

All processing fees and associated service charges are collected for the evaluation of the application. These fees are non-refundable irrespective of:

  • Loan approval or rejection
  • Cancellation by the customer
  • Failure to provide required documents

Cancellation Policy

You may cancel your loan application before disbursal. However:

  • Processing fee already paid will not be refunded
  • Any verification completed will be chargeable
  • No cancellation is possible after loan disbursal

Duplicate Payment Refunds

If a customer accidentally makes a duplicate online payment toward EMI or any other service, Credofina will:

  • Verify the transaction internally
  • Initiate refund to the original payment method within 7–14 working days

EMI Payments

EMI payments once made cannot be refunded. Any excess amount will be adjusted toward:

  • Upcoming EMI dues
  • Outstanding loan balance

Contact for Refund Queries

For refund, duplicate payment, or cancellation-related queries, please write to:

Email: support@credofina.com

Address: Lower Ground Floor, Saket Salcon Rasvilas, Saket District Centre, Sector 6, Pushp Vihar, Next to Select City Walk Mall, Delhi 110017